1. We understand the frustration of not receiving your order within the expected timeframe. Several factors can contribute to delivery delays:

   1. Incorrect Shipping Address:

      • If the shipping address provided is incorrect or incomplete, it can lead to delivery issues.
      • Please verify your shipping address as shown in the Order Confirmation email.
      • If the address is incorrect, contact your local post office to make the correction.
      • Note: We cannot correct the shipping address once the order has been processed.

   2. Severe Weather Conditions:

      • Adverse weather events like storms, snowstorms, or heatwaves can cause delivery delays.
      • Stay updated on local weather conditions, as they may affect delivery times.

   3. International Customs Procedures:

      • If your parcel is held up in customs, it may experience delays.
      • Please allow customs the necessary time to process your package.
   Next Steps:

   • Track Your Order:

     • Use the tracking number provided in your shipping confirmation email to monitor your package's status.
     • If the tracking information indicates a delay, consider contacting the carrier directly for more details.

   • Contact Customer Support:

     • If your order is significantly delayed and you haven't received it, please submit a ticket.
     • We will respond within 48 hours to assist you further.
   We appreciate your patience and understanding as we work to resolve any delivery issues.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.