• WE'RE HERE TO HELP!

1. We understand that circumstances may change, and you might need to cancel your order. As a small business, we strive to process orders promptly to ensure timely delivery. Once an order is placed and an order number is generated, it is immediately transmitted to our Fulfillment Center's processing and packing system. Therefore, we regret to inform you that canceling an order at this stage is no longer feasible.

   Alternative Options:

   • Order Modifications:

     • If your order status is "Label Created" or "The shipment notification has been sent," please contact us through our Contact Form page to inquire about possible modifications. We will update you within 24 to 48 business hours if the modification was successful.

   • Refunds:

     • If you have not received your order within 30 days (excluding shipments marked as delivered by the carrier), you are eligible for a free replacement. Please refer to our Refund Policy for more details.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.