• WE'RE HERE TO HELP!

1. If your tracking information indicates that your package has been delivered but you haven't received it, please follow these steps:

   1. Check Common Delivery Locations:

      • Look in areas where packages are typically left, such as:
        • Porches
        • Garages
        • Exterior doors
        • Mailboxes
        • Building's front desk or reception area
      • Sometimes, packages are placed in less visible spots for security reasons.

   2. Verify the Shipping Address:

      • Ensure that the shipping address provided during checkout is correct.
      • Check your order confirmation email for the address details.

   3. Look for Delivery Notices:

      • Check for any notices of attempted delivery or postcards left by the carrier.
      • Some carriers may leave a notice if they attempted delivery but couldn't complete it.

   4. Wait for Additional Delivery Attempts:

      • In rare cases, packages may be marked as delivered up to five business days before actual arrival.
      • If you haven't received your package after this period, contact us within 30 days of the expected delivery.

   5. Contact the Carrier:

      • Once your parcel has been turned over to your local post office, we no longer have jurisdiction over them.
      • Please call your local post office for assistance.
      • You can find carrier contact information here.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.