If you need to contact the carrier regarding your shipment, please refer to the following information:

We collaborate with various national and international carriers to deliver items. If you have an issue with your delivery, you can contact the carrier directly. Please note that some national carriers use regional carriers to deliver your package, which may result in tracking information not being accurately reflected on the national carrier's website.

Here are some of the carriers we work with:

•  Hua Han Logistics
  • Website: https://www.hh-exp.com/
  • Phone: +86 755-29458899
  • Email: [email protected]
• SunYou Post
  • Website: https://www.sypost.net/
  • Phone: +86 4006075388
  • Email: [email protected]
• China Post
  • Website: http://english.chinapost.com.cn/
  • Phone +86 8610 11183
  • None
• J&T International
  • Website: https://www.jet-logistics.com/
  • Phone: +86 400-8256-356
  • Email: [email protected]
• Buy Logic International
  • Website: http://www.buylogic.cc/
  • Phone: +86 400-772-1188
  • Email: None
• UBI Smart Parcel
  • Website: https://www.ubismartparcel.com/
  • Phone: +86 400-017-6662
  • Email: [email protected]
• Canada Post
  • Website: https://www.canadapost-postescanada.ca/
  • Phone: 1-866-607-6301
  • Email: None
• Hermes World / Evri
  • Website: https://www.hermesworld.com/
  • Phone: +44 0330 808 5456
  • Live Chat: https://www.evri.com/help-and-support/help-centre/#/something-else
• PFL Logistics
  • Website: http://www.pflogistics.com.au/
  • Phone: +61 2 9746 9997
  • Email: [email protected]
• Zim Logistics
  • Website: https://www.zim-logistics.com.cn/
  • Phone: +86 23278000
  • Email: [email protected]
• Yanwen
  • Website: https://www.yw56.com.cn/
  • Phone: +86 400-108-5656
  • Email: [email protected]
• New Zealand Post
  • Website: https://www.nzpost.co.nz/
  • Phone: +64 800 501 501
  • Overseas: +64 9 977 0102
  • Email: None
• Blue Streak Couriers
  • Website: https://www.bluestreakcouriers.com/
  • Phone: 1-888-258-7875
  • Email: [email protected]
• Emirate Post
  • Website: https://www.emiratespost.ae/
  • Phone: +971 600 599 999
  • Email: [email protected]
• PostNord Sweden
  • Website: https://www.postnord.se/
  • Phone: +46 771 33 33 10
  • Email: [email protected]
• ZTO Express
  • Website: https://en.zto.com/International.html
  • Phone: +86 021-69783609
  • Email: [email protected]
• UPS
  • Website: https://www.ups.com/WebTracking/track
  • Phone: 1-800-742-5877
  • Email: None
• US Postal Service
  • Website: https://www.usps.com/shipping/trackandconfirm.htm
  • Phone: 1-800-222-1811
  • Email: https://emailus.usps.com/s/
• ABF Freight
  • Website: https://arcb.com/tools/tracking.html
  • Phone: 1-877-609-5681
  • Email: None
• Aramex
  • Phone: 1-718-553-8740
• Aramex Australia
  • Phone: Visit the Aramex Australia Courier Locator to find the local number
• Asendia
  • Phone: 1-800-624-5287
• Australia Post
  • Phone: (within Australia) 13-POST-13-7678 / (outside of Australia) +61-3-8847-9045
• CEVA Logistics
  • Phone: 1-844-215-0640
• Chilexpress
  • Phone: +56 2 2845 0712
• CJ Logistics
  • Phone: +82-70-4992-7340 - (Mon~Fri 09:00~18:00, KST)
• Deprisa
  • Phone: (from Bogotá) 4051405 / (rest of country) 01 8000 519393
• ECMS EXPRESS
  • Phone: 1-855-266-9299
• Fidelitone
  • Phone: 1-844-524-6320
• Gaash
  • Phone: +972-072-260-8001
• Hanjin
  • Phone: +82-1588-1612
• i-parcel
  • Phone: 1-800-782-7892
• Israel Post (ILP)
  • Phone: +972-076-887-1216
• Innovel Solutions
  • Phone: 1-888-460-5404
• Kerry eCommerce
  • Phone: (from Hong Kong) (+852) 3513 0786
• Landmark Global
  • Phone: 1-888-205-2251 (Toll free)
• LaserShip
  • Phone: 1-804-414-2590
• Lonestar Overnight
  • Phone: 1-800-800-8984
• Menlo Worldwide/UPS Supply Chain Solutions
  • Phone: 1-800-443-6379
• Naqel
  • Phone: +966920020505 (in SA) / 1- 800-246-4444
• Ninja Van
  • Phone: (+65) 6602 8271
• NSD
  • Phone: 1-833-744-7673
• OnTrac
  • Phone: 1-800-334-5000
• Parcel Pool
  • Phone: 1-877-727-2354
• Pasar Express
  • Phone: (from Bogotá) 571 2916500 / (from Medellin) 574 6042828 / (From Cali) 572 4897575 / (rest of country) 01 8000 111 752
• Pilot
  • Phone: 1-877-549-0160
• Pitney Bowes
  • Phone: 1-844-256-6444
• Royal Mail
  • Phone: +44 (0) 3457 740 740
• Servientrega
  • Phone: + 571 7700200
• SF Express
  • Phone: (from Hong Kong) (+852) 2730 0273 / (from Taiwan) (+886) 2 2192 6063
• TForce Final Mile (formerly Dynamex)
  • Phone: 1-855-396-2639 / (from Canada) 1-800-387-7787
• XPO Logistics
  • Phone: 1-833-502-9774
• 57Track
  • Phone: +86-15967971373 / (from China)
  • Website: http://home.57track.com/tracking/ 
  • Email: [email protected] 

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.